Secure access
Passkey guide
Sign in without typing a password: use your fingerprint, face, PIN or a security key.
What a passkey is
A passkey replaces your password with your device’s fingerprint, face recognition, PIN or a security key. CloudService stores only a public credential; the private key stays protected on your device, and biometric data never leaves it.
Create a passkey
- 1Sign in
Use your password, and two-factor if enabled.
- 2Account → Passkeys
Select Add passkey and follow your device.
- 3Name it
For example “Work laptop” or “Security key”.
Sign in with a passkey
On the sign-in page, choose Sign in with passkey and approve the request on your device.
Lost or replaced device
Sign in with another passkey, your password or account recovery. Then remove the lost device’s passkey and add a new one.
If you no longer have access to your email address, contact support. Don’t create a second account: it can’t recover the original one.
Frequently asked questions
- Can I keep using my password?
- Yes, as long as your account has a valid password.
- Can I add more than one passkey?
- Yes. Extra passkeys work as backups.
- Does it work on every device?
- It depends on where it is stored and whether it syncs. You can also use a nearby phone or a FIDO2 security key.